Using Core Concerns to Create Better Outcomes in Mediation

Successful mediation often depends on understanding what truly matters to the people involved in the dispute. In this practical on-demand CLE, Dawn E. Zugay explores how identifying and addressing “core concerns” can improve communication, reduce conflict, strengthen negotiation dynamics, and create more durable settlement outcomes. Participants will gain practical strategies for building trust, increasing engagement, and guiding parties toward more meaningful resolution.